Privacy Policy

At Romero's Plumbing("we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, request quotes, or utilize our plumbing services in Washington D.C., Maryland, and Virginia.

1. Information We Collect

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our services. The personal information we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we may collect includes:

• Contact Data: Name, phone number, email address, and service address.
• Service Data: Details about your plumbing issue or the project you are requesting a quote for.
• Communication Data: Records of your correspondence with our dispatch team.

2. How We Use Your Information

We use the information we collect or receive:

• To provide and manage services: Dispatching technicians to your location in DC, MD, or VA.
• To communicate with you: Sending estimates, invoices, and service updates via SMS, phone, or email.
• To protect our services: Ensuring safety, compliance with local building codes, and fraud prevention.

3. State-Specific Compliance (DMV Area)

We operate in compliance with applicable local laws in Washington D.C., Maryland, and Virginia. We do not sell your personal data to third-party data brokers. Information is strictly shared with necessary third parties (like invoicing software or dispatch systems) solely for the purpose of executing requested plumbing services.

4. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

5. Contact Us

If you have questions or comments about this policy, you may contact us using the following details: